Frequently Asked Questions

What help is included when I purchase a Terra Event?

Your team has access to our Technical Specialists and Support Agent via the Ask the Expert tool during your event and for 30 days before and after. In addition, your team has access to online training modules to help learn the ins and outs of Terra Administration.

Do I need to hire the entire team for my event?

No. We work with you to determine the type of resources you need to round out your existing capabilities.

Can I run a Terra Event without your team?

Of course! The Terra Events admin tools and support structure enable you to run your own event.

Do you offer on-site support?

We do! Please contact us to discuss your specific needs.

How long does it take to learn how to set up and run a Terra Event?

The Terra admin tools are user-friendly and can be learned quickly. Plus, with our Ask the Expert chat function and online resources, you have support along the way.

Do you provide SSO integrations?

SSO integration is only available if you purchase your own Event Platform or the Reseller Event Platform.