Product Administrator

The Role in a Nutshell

At HALIGHT, the Product Administrator is organized, tech-savvy and passionate about technology and e-Learning. Working as part of the Product Administration and Support Team, the Product Administrator possesses in-depth knowledge of HALIGHT's product suite and utilizes system admin tools to complete customer requests.

The ideal candidate will demonstrate strong written and verbal communication skills and thrive in a fast-paced and dynamic team.


  • Set-up promotions and reward initiatives within HALIGHT products

  • Prioritize and complete first-response SLAs and competing tasks within tight deadlines

  • Assist with administrative set-up of new systems using admin tools

  • Work closely with the Client Success team to tend to customer requests daily

  • Perform ad-hoc system reporting

  • Collaborate with the Support team to handle end-user issues, as required

  • Lead ticket triage requests in JIRA Service Management

  • Attend ticket triage meetings with Product Owner and Technical Lead

  • Scribe and record meetings

  • Serve as the single point of contact for all communication with customers and Client Success Liaisons

  • Update tickets

  • Support client JIRA Service Management requests

  • Set up Product Administrator items including (but not limited to): banners and widgets, course uploads, sweepstakes and giveaways

  • Collaborate with Support Team to investigate issues brought forward by end-users or the client

  • Prepare analytics for internal growth

  • Maintain a high level of professionalism in communication to colleagues, clients and outside vendors

  • Follow SOPs, recognize emergencies, and follow proper procedures for security breaches

  • Maintain confidentiality of company data and customer details

  • Additional duties as required


  • Post-secondary education in Business, Communications, or Project Management

  • Minimum 1 year of project coordination or project administration experience

  • Ability to prioritize tasks in a fast-paced environment

  • Organized, strong communication skills

  • Experience in Microsoft Office

  • Ability to learn new software with ease

  • Desire to grow within the organization

  • Excitement about technology and e-Learning

Apply online

or send your resume to [email protected]

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