At HALIGHT, the Product Administrator is organized, tech-savvy and passionate about technology and e-Learning. Working as part of the Product Administration and Support Team, the Product Administrator possesses in-depth knowledge of HALIGHT's product suite and utilizes system admin tools to complete customer requests.
The ideal candidate will demonstrate strong written and verbal communication skills and thrive in a fast-paced and dynamic team.
Set-up promotions and reward initiatives within HALIGHT products
Prioritize and complete first-response SLAs and competing tasks within tight deadlines
Assist with administrative set-up of new systems using admin tools
Work closely with the Client Success team to tend to customer requests daily
Perform ad-hoc system reporting
Collaborate with the Support team to handle end-user issues, as required
Lead ticket triage requests in JIRA Service Management
Attend ticket triage meetings with Product Owner and Technical Lead
Scribe and record meetings
Serve as the single point of contact for all communication with customers and Client Success Liaisons
Update tickets
Support client JIRA Service Management requests
Set up Product Administrator items including (but not limited to): banners and widgets, course uploads, sweepstakes and giveaways
Collaborate with Support Team to investigate issues brought forward by end-users or the client
Prepare analytics for internal growth
Maintain a high level of professionalism in communication to colleagues, clients and outside vendors
Follow SOPs, recognize emergencies, and follow proper procedures for security breaches
Maintain confidentiality of company data and customer details
Additional duties as required
Post-secondary education in Business, Communications, or Project Management
Minimum 1 year of project coordination or project administration experience
Ability to prioritize tasks in a fast-paced environment
Organized, strong communication skills
Experience in Microsoft Office
Ability to learn new software with ease
Desire to grow within the organization
Excitement about technology and e-Learning
or send your resume to [email protected]