Anyone working a traditional event knows it takes a village of dedicated professionals to make it a success. Digital events are no different, there are just new skills needed. If desired, our event teams are available to assist you with your event. We offer the following staffing options.
Set up the event on your own with support from our technical specialists and support agents via our Ask the Expert tool. Support is available during your event, as well as for 30 days before and after. Access online training modules to learn how to make the most of Terra’s tools and features.
All the features and benefits of the Self-Service option plus added support from our knowledgeable and friendly event team. We fill in the gaps and supply more horsepower where — and when — you need it most.
Start-to-finish support. From concept development to post-event analysis, we do it all. Hand over the reins to a trusted and experienced partner — then sit back and watch your event unfold.
Our cross-functional teams scale to match the needs of your event. Each team includes the following key roles.
Working hand-in-hand with your team to fully understand the objective of your event, coordinators keep you informed and align resources to make sure the event goes off without a hitch.
Having help crafting how your story comes to life can be a huge advantage. From concept to execution, they provide vital guidance based on experience and tested approaches.
Bring your story to life by using graphic elements to turn your vision into a reality. Custom graphics can transform your environment into a rich story and experience branded just for your event.
Provide technical expertise to maximize the potential of the event platform. Ensure that your Attendees and working teams have all the answers they need to execute the vision.
As experts in digital events, we can work alongside you through every step of the journey. Our White-Glove Service is a comprehensive 360-degree service and support model. We do the heavy lifting, from initial concepts, production, registration, to the event and post-event analysis.
In this brainstorming session, we get to know your organization, values, objectives, and personality so we can seamlessly incorporate who you are and what you want into your event. This consultation helps us create a unique experience for your brand.
Based on what we discussed in the previous session, our team pitches 2-3 concepts that showcase your ideas and demonstrate how to make the most of Terra’s extensive features. We also share possible themes for your event — for example, an arcade, fantasy world, comic book, galactic adventure, etc.
In this phase of the project, our coordinators arrange the logistics of your event. This includes designing artwork, managing attendee invites, coordinating exhibitor booths, organizing the schedule, and choosing gamified experiences to drive attendee engagement. This is when we turn your vision into a reality.
For the duration of your event, our team provides live support and feedback to ensure everything runs smoothly and goes according to plan. We also monitor your event in real-time and make in-the-moment adjustments to help you achieve your desired outcomes.
In the final session of our White Glove Service, we follow up with you to recap the event and perform a post-event analysis. We assess whether the event met your expected outcomes, the experience of attendees and exhibitors, and your ROI.